Courses

Great pools don’t win customers—great experiences do. Learn how the ideas from Unreasonable Hospitality and battle-tested service principles can help your company surprise customers, earn loyalty, and turn mundane service into a unique, competitive advantage

Instructor: Mike Childress, Pentair This training demo offers a hands-on introduction to IntelliCenter Automation, Pentair's advanced control system for pool and spa environments. Designed for installers, technicians, and service professionals, the session walks participants through the system's core features, setup process, and user interface.

Instructor: Keith Roberts, Poolside Tech 1. Look inside the automation system at the hardware and discuss the equipment that gets wired to the hardware. 2. Troubleshooting the hardware parts. 3. Configuration of the Attendant automation system.

Instructor: Jim Haidet, American Business Brokers Attendees will gain an understanding of how pool companies are valued, who is buying pool companies, and how to get paid the most for your company when it is time to sell. Learn about timing, different types of sales, and what options be best for you.

Instructor: Mike Childress, Pentair Discover the next generation of intelligent water movement with IntelliFlo®IF3, Pentar's advanced variable frequency drive pump designed for pools, spas, and water features. This presentation covers the IF3's breakthrough performance, energy-saving capabilities, and ease of set-up and programming.

Instructor: Scott Bartlett, Jack's Magic Learn how to get the most benefits from Jack's Magic and Power Blue products through proper troubleshooting, dosage and application methods. Work smarter not harder using a few lesser known tips and tricks.

Instructor: Mike Childress, Pentair Step into a new era of acquatic ambiance with IntelliVibe, Pentair's cutting edge color lighting system for pools and spas. This presentation introduces IntelliVibe's dynamic lighting technology, designed to elevate outdoor environments with vibrant color scenes, intuitive control, and integration.

Instructor: Joe Garcia & Caitlynn Ozee, Lyon Financial This course equips pool professionals with strategies and tools to effectively present financing options as a competitive advantage to clients. It covers market insights, customer psychology, and actionable sales techniques to help increase project sizes and close more deals by integrating financing into every customer interaction.

Spend three days carefully examining the key elements of pool construction with a focus on how basic engineering directly determines construction methods and details. Covers basic engineering, construction phases, with an eye toward exceeding standards and best practices, and discussions about concrete decking, plaster science and start-up methods.

The Florida Public Pool Specialist (FPPS) is a public pool service technician certification course based on Florida codes and regulations and taught by active Florida industry professionals. Developed by the FSPA and approved by Florida Department of Health meeting state requirements. The FPPS certificate program includes operation principles, basic calculations, safety, water illnesses, water chemistry, sanitation, special chemicals, special problems, water testing, circulation and filtration systems, spa pools and hot water chemistry. Great for teaching new residential techs too.

This certification is a National Plasterers Council (NPC) initiative to set forth the proper protocol for a pool's initial start-up and establish the industry's standard for the start-up and care of plastered pools. NPC Certified Technicians have verifiable industry knowledge and hands-on experience to provide a quality start-up for in-ground pools / spas using the NPC-approved methods. This all day class will conclude with a 60-minute test.

The Swimming Pool & Spa Service Certification Course is a 60 Hour course (Including WS, WC, BP, and L&R) and helps you meet the education requirements of Florida Statue 489.111 and substitutes for three years of experience. After successful completion of all course requirements (Passing Exam required) a certificate will be awarded to submit to the CILB with application for licensure. As part of qualification for licensure, the Applicant is required to meet required one (1) year/2,000 hours of experience under the guidance of a licensed contractor.

Qualified swimming pool inspectors are in great demand for residential pools as part of real estate sales. In particular, prospective home buyers typically must have a pool inspection as part of the customary pre-purchase home inspection. This 16-hour course equips industry professionals with necessary information and skills to conduct competent and cost-effective residential pool inspections through a review of national swimming pool codes and standards.

Examine advanced principles - from historic origins to modern interpretations - as we blend design theory with emotional psychology and practical application with real-world design examples. Examine the extremely important WHY a space connects with its viewer, WHAT natural elements provide to a design, WHERE to incorporate advanced feature details, WHEN the design is complete, HOW to develop design discipline habits to improve your skills, and WHO can become a master designer: anyone with a critical eye and inquisitive mind.

Electricity rarely wants to engage with water but in this industry it is unavoidalbe. Electrical power is needed to run pumps, heaters, chemistry systems, lights and other equipment. The pool industry has very specific life-critical codes to consider and they are spread across multiple ever-changing documents. There is also much to talk about on the low-voltage and wireless side of communications, controls, home automation, etc. This program is designed for pool builders, service professionals and licensed electricians to improve their watershaping electrical acumen.

Class is manufacturer endorsed by Hayward. This certificate is required to apply for LP Gas Master Qualifier Certification with the FL Department of Agriculture, Consumer Services Division.

Prep course for the LP Cat. 5 License exam. This license is needed to services, install, repair and sell LP gas equipment, appliances and piping. Does not include work on RV Systems, LP gas containers or LP gas motor fuel system.

This OSHA-authorized course is tailored specifically for pool service technicians, operators, and other aquatic industry professionals. The course provides essential training in workplace safety with a focus on hazards commonly encountered in the pool and spa industry.

Esta certificación es una iniciativa del National Plasterers Council (NPC) para establecer el protocolo adecuado para la puesta en marcha inicial de una piscina y establecer el estándar de la industria para el inicio y cuidado de piscinas enyesadas. Los Técnicos Certificados por el NPC poseen conocimientos verificables de la industria y experiencia práctica para proporcionar un inicio de calidad para piscinas / spas enterrados utilizando los métodos aprobados por el NPC. Esta clase de todo el día concluirá con un examen de 60 minutos.

This course takes a comprehensive dive into both sides of water chemistry, water quality and water balance. Students will first learn the nature of water, solubility and sanitation. They will then learn about water balance (physics), water quality (safe, clean, and clear), and explore the physical nature of water and why it behaves the way it does. Course content also features ways to deal with the most common water-quality problems, and how to prevent them before they start.

Understand the changes to public pool code requirements in 2023, 8th Edition of the Florida Building Code to ensure compliance as a pool contractor.

Use GPS/Telematics for fleet and driver management to effectively manage driver behavior and fleet performance outcome to reduce poor driving and insurance claims.

Learn the scope of work and limitations based on which license you hold. Look at the differences in scope of work for all Florida swimming pool occupational licenses. Learn to identify whether or not a given task is within your authorized scope of work.

Increase your knowledge of the principles of electrical safety, learn how to set up and properly use multimeters and voltmeters. Learn how to use electrical calculations in wire and breaker sizing and understand the NEC and how and why these codes are in place.

Guidelines for installing and operating LP gas-fired heaters for pools and spas. Covers safety requirements, proper setup, and maintenance to ensure efficient heating and compliance with industry standards. LP Gas CE Only.

An overview of developing formal programs that will reduce the cost of workers’ compensation insurance and reduce the cost of workers’ compensation claims.

Understand the changes to public pool code requirements in 2023, 8th Edition of the Florida Building Code to ensure compliance as a pool contractor.

This program focuses on contractor liability for project defects arising from design or construction services. Addressing sources of liability in both the design and construction phase of a project. It covers owner damages and addresses special issues such as the statute of limitations, owner acceptance of known conditions, and warranties.

Understanding the digital marketing landscape. Introduction to digital marketing and understanding today’s search and social media landscape. Identifying the most common marketing mistakes and identifying today’s pool industry buyers. Implementing a well-conceived marketing system and using analytics to gain insights.

What good is a pool heater, if it’s too expensive to operate? A solar pool heater can give your customer all the benefits of a heated pool, without the cost of a fossil-fuel heater. Learn how to properly size, plan, and install a solar heater for your customers using best practices and lessons learned over the past 50 years.

Originally created by Robert Lowry, founder of the Pool Chemistry Training Institute, this class is an overview of residential pool chemistry during operational water temperatures (in-season). It covers how water interacts with various chemicals, and the fundamentals of water chemistry that every pool professional needs to know to be successful.

Learn how to calculate gallons, understand flow characteristics of the plumbing, learn how resistance affects flow, and how to do layout and design for an efficient and safe system. See how to reduce existing HIGH TDH and how to get the most out of variable-speed pumps.

This is a National Plaster Council LMS Education Session covering Pool substrate preparation for new and renovated pools. 1. Basics of Plastering Materials and application. 2. Basics of substrate preparation. 3. Substrate preparation of new pools. 4. Substrate preparation of renovated pools. 5. Methods to achieve bond. 6. Other considerations.

This course was designed to instruct tradesmen on different proper leak diagnosis tools, innovative underwater repairs and installation of new piping in existing pools. Coping, revive the look of a pool with new coping or perk up the area. Other subjects covered include epoxy and hydraulic cement and skimmer and suction grates.

Explore the installation, programming, and troubleshooting of variable speed pumps for pools and spas. Learn energy-saving strategies, system integration, and best practices to ensure optimal performance and compliance.

Comprehensive training on the causes, detection, and repair of leaks in water systems, with specific emphasis on swimming pools and related structures. Participants will learn about modern leak detection technologies, understand the common causes of leaks, and master effective repair techniques.

This presentation on metals and metal staining will provide new thinking into the causes of metal stains and the management of metal issues, including treatment and prevention. Common methods to remove metal stains from pool and spa surfaces will be discussed.

A comprehensive overview of equipotential bonding systems as required by NEC 680.26 for swimming pools and spas. It explains the theory, code requirements, field application, and performance of bonding systems in Florida pool environments. Learn to interpret and apply NEC bonding requirements for safety and code compliance.

Unlock the full profit potential of backyard projects by transforming lighting into a key revenue and design driver. Learn to upgrade overlooked areas and explore advanced controls, multi-zone lighting, and smart automation to win in both new builds and retrofits with tailored, high-impact solutions for every homeowner.

Stop building pools; start creating immersive experiences that fulfill the emotional and subconscious needs of Generation Next. As priorities shift, clients seek nature, meaning, and connection. Companies that don’t evolve risk irrelevance. Explore how to design spaces that resonate deeply with a new generation’s lifestyle and values.

Identify issues when there is a salt chlorinator system involved. Find the easiest ways to solve equipment, staining, water chemistry, and operational conditions, and how salt systems can contribute to these issues.

This program focuses on contract terms that may allocate or limit risk. In this presentation there is an analysis of the differing perspectives of an owner and of a contractor as to various issues and risks that should be addressed in the contract terms and the alternate terms to be considered.

Explore the evolution and innovation of vanishing edge and perimeter overflow pools with GENESIS co-founder Brian Van Bower. This session covers design history, cutting-edge applications, system criteria, and real project insights—offering practical guidance and inspiration for creating stunning water-in-transit features in modern pool design.

Understand and identify correct or incorrect equipment installations and options available to correct or improve pool filtration / sanitation!

This course covers the fundamentals of pool chemical safety. This class discusses and shows examples of proper use, handling, storage and transportation of chemicals.

Throughout this course, we will cover sanitation and oxidation, water balance, and testing. We will explore issues caused by improper water balance, interferences, and tips and tricks you can use for more effective water testing. This course is designed for those new to the industry or for veterans who want a refresher.

How to determine correct plumbing and variable-speed pump sizing by properly designing and calculating the hydraulics for a spa jet system for inground gunite, fiberglass or vinyl liner applications.

Teaches contractors how to understand an electrical circuit, use a meter, and practice electrical safety.

Discuss the design and construction of the feature flow rates and basin/ surge tank sizing to allow for proper performance and allow for the desired visual effect to be achieved.

Look into what drives the buying habits of today’s home pool owners, and gain insights from the field to identify upcoming market trends. Discuss the training, selling and market opportunities of your business!

This program focuses on contract terms that may allocate or limit risk. In this presentation there is an analysis of the differing perspectives of an Owner and of a Contractor as to various issues and risks that should be addressed in the contract terms and the alternate terms to be considered.

This course breaks down algae types, explains how and why they grow, and shows professionals how to stop them—without relying on algaecides. Topics include filtration, sanitation, circulation, brushing, and the importance of consistent water balance.

A comprehensive overview of equipotential bonding systems as required by NEC 680.26 for swimming pools and spas. It explains the theory, code requirements, field application, and performance of bonding systems in Florida pool environments. Learn to interpret and apply NEC bonding requirements for safety and code compliance.

By evaluating the benefits and limitations of different testing methods and equipment, this course will teach a systematic process for accurate and efficient leak detection.

Examine the pros and cons of the various commonly used methods of swimming pool and spa heating.

Introduction into the background of AI, its abilities and real-world use cases in the swimming pool/spa industry. From the job site to the office, AI is a tool that can help every professional in our industry improve their effectiveness in their role.

Unsightly stains in pools and spas can signal deeper water chemistry issues. Learn how to identify, treat, and prevent metal and organic stains with practical, field-tested strategies. Perfect for service pros and facility managers looking to keep pools crystal clear and stain-free.

This course covers the prohibitions and penalties of CH. 489, the role of code enforcement officers, enforcement of prohibitions, and the role of the licensing board. Learn the process of the issuing of citations and hearings that may follow.

Discuss the different types of filtration systems used in the pool industry. Learn how to properly size, install and maintain each of these filter systems to maximize performance. Learn about the components of the circulation system and with maximum efficiency options.

Discuss how the startup chemistry should differ with each pool surface type. While the LSI is universal to all pools, HOW the water should be balanced to the LSI differs in some ways. Learn the nuances of each pool type to get the pool open and ready for swimming.

Understanding human nature will improve your communication, productivity, customer satisfaction and networking. Learn how the negative influences in your life and work impact your mental outlook and performance – then, learn how to eliminate those influences. Learn how to determine and provide exactly what your clients actually want.

Understand the changes to public pool code requirements in 2023, 8th Edition of the Florida Building Code to ensure compliance as a pool contractor.

Safe digging and no accidents. This course covers the requirements in Chapter 556, F.S. that will help keep you and your clients safe and protect underground facilities.

Removing the guesswork from water chemistry. Using current technology to create the best possible water for pool owners.

Provide practices and procedures to help business owners reduce their exposure to risk, improve their risk profile, and, therefore, reduce their insurance rates and premiums.

Workplace safety instructions for the pool industry. Educate and promote safe practices within the workplace by becoming more aware of chemical and physical hazards in the environment.

Reliable and thorough pool inspections have become an important part of buying and selling residential properties that include pools and spas. Conducting those inspections represents a significant business opportunity for a growing number of experienced industry professionals. This course provides a primer for those interested in becoming pool inspectors.

Este curso identifica los tipos de algas, explica cómo y por qué crecen, y enseña a los profesionales cómo eliminarlas sin depender de productos alguicidas. Se abordarán temas como la filtración, la desinfección, la circulación, el cepillado y la importancia de mantener el equilibrio del agua de manera constante.

Overview of the Hazardous Energy Control requirements in the OSHA 1910 Standard. Include identification, control, and release of Lockout / Tagout devices for the purpose of controlling hazardous energy. Written program, training, and application requirements.

Review guidelines and regulations of statutory workers’ compensation law in Florida. Explain options for complying with state workers’ comp requirements. Explain premium development and audit practices used by insurance companies. Suggest methods of reducing cost and managing subcontracted risk.

Pool contractors can learn how to use AI to improve business operations, marketing, customer service, and efficiency. Includes search engine visibility, data-driven decision-making, and content creation. It focuses on essential business skills relevant to Florida’s pool and spa industry under statute 489.105(3), F.S.

Learn how to size a heater and the importance of properly installing or replacing heaters according to specific aspects of application. Providing the best value in heating for your customer and their needs.

Understand and identify common issues with various types of pool equipment. Share repair techniques to expedite repairs quickly and identify safety issues and potential resolutions.

Discover how circulation, filtration, and sanitation work together as the foundation of pool water quality. Fast-track your expertise using a focused five-step approach: Core Components, Function & Flow, Certification Essentials, Performance Proficiency, and Strategic Leadership. All attendees, rookies or veterans, will gain practical tools for compliance, performance, and confident real-world decision-making.

This course covers residential pool and spa safety, energy efficiency, and permitting standards including ANSI-7, ANSI-15, and SOFA compliance. Includes child barriers, suction entrapment prevention, flow verification, and geometry requirements for safe design and installation. Ideal for designers, contractors, and inspectors seeking code-aligned aquatic construction knowledge.

Business owners will understand the state of commercial auto exposures and assist with building programs to protect their business.

Robert Lowry's: Esta clase es una visión general de la química de piscinas residenciales durante las temperaturas de uso (en temporada alta). Esta clase abarca cómo el agua reacciona a los diferentes productos químicos y los fundamentos de química que todo profesional de piscinas necesita saber para tener éxito.