Being in the service industry for 25 years before selling in
2017, our family-run business knew that technology was changing the way we did
business. Now though, more than ever, pool professionals need to stay current
on the trends to be a reliable resource for their customers.
IMAGES IN REAL-TIME
There are many platform options to choose from to take before
and after images of the pool and send them to the customer immediately. This
shows dedication, proves the work was completed, and also can help with
unforeseen repairs needing to be made. If you don’t use a platform to share
work with your customers, ask fellow members what works for them. Also, meeting
and talking to vendors at the pool show has proven to be a good source for
finding new and innovative ways of accomplishing this goal. This small
adjustment in having your employees take only a few extra minutes per pool will
go miles in terms of customer service and communication.
AUTOMATION
There are so many cool choices now for the automation of your
pool. This is a great way to make some extra money from your existing
customers. Ask your distributors and vendors about rebates and co-op dollars to
sell more automation. From monitoring chemicals in your customer’s pool
remotely. To heating your pool from your phone or turning on the lights from
another state, this technology is amazing and offers the ability to generate
some extra revenue.
SCHEDULING PLATFORMS
Do you waste time keeping track of your routes and budgeting
time for your employees? There are apps for that as well! We are so blessed to
be living in a time of cutting-edge technology. Learning new ways of doing
business not only can save us time but may also generate more sales and loyal
customers.
DON’T BE AFRAID
Just like the first week of learning how to use a new phone,
it does take time to learn, implement and execute these new programs. Be
patient with yourself, watch tutorial videos, ask for customer support and
you’ll be surprised how quickly you integrate some great technology into your
business.
